To reduce last-minute cancellations and the risk of “chargebacks” from customers, it is always a good idea to have your customers agree to your cancellation and refund policy. This should be attached to the customers’ order for future reference. Occasion makes this easy for you and your customers.

In this article, we will help you define your cancellation and refund policy. Let’s start by answering the following questions:

Do you want to give customers a refund?
When do they have to inform you by before the actual event date starts to cancel?
Do you want to keep their payment and give them store credit instead?
By answering the questions above, you can come up with some very simple and basic policies, like this one: To receive a refund, customers must notify at least 4 days before the start of the event. In all other instances, only a store credit is issued.